General
1. What is DIVVI?
DIVVI is a payment integration solution designed for dental clinics.
2. How does DIVVI benefit my dental clinic?
We integrate trusted payment providers like Klarna, Affirm, Afterpay, and digital wallets (Apple Pay, Google Pay, Cash App) directly into your clinic’s website. Once a patient selects a treatment, they can apply for financing on the spot and pay in installments — you receive the full amount within 48 – 96 business hours (depending on your bank), and the patient handles the payments over time. It’s a seamless, hands-off solution with no financial risk to your practice.
3. Is DIVVI secure for my patients and my business?
Absolutely. All payment processing is handled by certified and secure financial platforms, ensuring full compliance with industry standards. Your clinic does not have access to patient financial information, and all transactions are encrypted and protected. You also get a dashboard to track all payments in real time.
4. What payment methods are supported?
Patients can use Klarna, Affirm, Afterpay, Apple Pay, Google Pay, Cash App, and major credit/debit cards.
5. Can I pass the financing fees to my patients?
Yes. Most clinics choose to transfer processing fees to the patient, allowing your practice to retain 100% of the treatment cost.
Setup and Integration
6. How do I get started with DIVVI?
Once you complete your payment, you’ll receive an email with the contract to sign and a form to fill in your business details. After submitting the required information, our team will start working on your project. The development will be completed within 20 business days.
7. Can I have the payment form directly on my website?
Yes — with the Enterprise Plan, the payment form is embedded on your site. For Basic and Premium Plans, it’s hosted on a subdomain of our platform (e.g., yourclinic.divvipay.com) and custom-branded with your logo and colors.
8. What if my clinic doesn’t get approved by Klarna, Affirm, or Afterpay?
If your clinic is not approved, you’ll receive a 100% refund of the setup fee within 30 days.
9. Do I need to handle any of the financing or paperwork?
No. The entire financing process is managed by the providers, requiring no extra work from your staff.
10. How long does the integration process take?
Once we receive the required documentation, it typically takes 20–30 business days to go live.
Payments and Payouts
11. When do I receive payments for treatments?
After payment, we’ll contact you within 48-96 business hours to collect documentation and, if necessary, schedule a meeting. From there, setup takes approximately 20–30 business days.
12. Are there any transaction fees?
Yes, and they vary by provider. Most clinics choose to pass these fees to patients to avoid absorbing the cost.
Contact us for more information. These fees are subject to change by the platforms, and we do not control or influence them in any way.
Here are the current fees (subject to change by each provider):
Card payments: 2.9% + 30¢ per successful transaction for domestic cards
Apple Pay: 2.9% + 30¢ per successful charge
Google Pay: 2.9% + 30¢ per successful charge
Cash App: 2.9% + 30¢ per successful charge
Amazon Pay: 2.9% + 30¢ per successful charge
Affirm: 6% + 30¢ per successful charge
Afterpay: 6% + 30¢ per successful charge
Klarna: 5.99% + 30¢ per successful charge
13. Can patients use digital wallets for payments?
Yes — patients can complete payments with Apple Pay, Google Pay, and Cash App.
14. How are refunds handled?
Refunds are processed by the payment provider. You can initiate them from your dashboard, and they handle the rest.
15. Can I track payments in real-time?
Yes. You’ll have access to a real-time dashboard to view transactions and payouts.
Technical Support
16. What kind of support do you offer?
We offer ongoing technical support and guidance during setup and beyond.
17. Is the platform compatible with all websites?
Yes — we can integrate with most modern websites. We’ll assess your setup and tailor the solution.
18. Do you offer training for my staff?
Yes, we provide training resources and support to help your team navigate the platform.
19. Can I customize the payment form to match my branding?
Absolutely. The form is branded with your logo, clinic name, and colors.
20. What happens if there’s a technical issue with the payment form?
Our support team is on standby to resolve any issues quickly depending on your plan.Â
Compliance and Security
21. Is the platform compliant with industry standards?
Yes. All payment processing complies with financial regulations and security standards.
22. How is patient data protected?
All data is encrypted and stored securely by the payment providers. Your clinic has no access to sensitive financial details.
23. Are there any legal considerations I should be aware of?
We recommend consulting a legal advisor. However, our system is compliant, and we do not access or store sensitive patient data.
Advanced Features
24. Is there a limit to the number of transactions I can process?
No — there’s no cap on the number of patient transactions.
25. Can I integrate the platform with my existing patient management system?
It depends on your system. We evaluate this on a case-by-case basis and aim to support integrations where possible.
26. Do you offer analytics or reporting tools?
Yes. Your clinic will have access to analytics dashboards showing payment activity, approvals, and more.
27. Can I upgrade my plan at any time?
Yes. You can upgrade to a higher plan at any time to unlock additional features.
