No Refund Policy
Effective Date: 01/28/2025
1. General Policy
At
DIVVI, we are committed to providing a highly customized and tailored service to each of our clients. Due to the personalized nature of our work — which involves dedicated resources, time, and the initiation of custom development processes immediately upon registration — we do not offer refunds under any circumstances once a payment has been completed.
By completing your payment, you acknowledge and accept this No Refund Policy.
2. Customized Services
Each
DIVVI onboarding process is unique and specifically designed for your business needs. Our team allocates developers, designers, and integration specialists to begin work immediately after your payment is confirmed. Given the nature of this individualized service, refunds are not possible, even if the project is not ultimately used or completed by the client.
3. Exception to the Policy
The only exception to this No Refund Policy applies in the case where the payment processors partnered with
DIVVI — including Stripe — do not approve your business account after submission.
If your application is declined by the payment processing platform,
DIVVI will issue a full refund of 100% of the payment made.
Refunds in this case will be processed:
- Using the same payment method initially used for the transaction.
- Within a maximum timeframe of 30 business days from the official notice of decline by the payment processor.
4. Important Notice
Approval by Stripe or other payment platforms is not guaranteed by
DIVVI.
DIVVI has no influence over the decision made by payment processors regarding your business approval.
The refund process will only begin after
DIVVI receives official confirmation from the payment processor regarding the application’s rejection.
5. Agreement
By proceeding with the payment and registration process, you confirm that you have read, understood, and agreed to the terms of this No Refund Policy.
6. Waiver of Right to Refund
By completing your purchase with
DIVVI, you expressly waive any right to claim a refund, chargeback, or dispute against
DIVVI for services rendered. You acknowledge and agree that the services provided are custom-developed and not subject to cancellation or refund under any consumer protection law, credit card dispute process, or third-party mediation.
Attempting a chargeback or payment dispute after acknowledging and accepting this No Refund Policy may be considered a breach of the agreed-upon terms.
DIVVI reserves the right to provide documentation of this agreement and related communications to your payment provider or financial institution to contest any unauthorized refund claims.
7. Force Majeure
DIVVI shall not be held liable for failure to perform services or fulfill obligations due to circumstances beyond its reasonable control, including but not limited to: acts of God, war, terrorism, labor disputes, natural disasters, pandemics, governmental actions, technical failures, or interruptions in third-party service providers. Under such conditions, no refunds will be provided.
8. Non-Transferability
Payments made to
DIVVI are non-transferable to any other individual, business entity, or service.
9. Contact Us
If you have any questions about this No Refund Policy, please contact us at:
DIVVI (from KIWI Agency LLC)
30 N Gould St Ste R, Sheridan WY 82801, USA
Email: info@divvipay.com
